As a Housing apprentice, duties depend on the employer and whether they're part of the public sector, the voluntary sector, or the private rented sector. Housing apprentices could be assessing needs in applicants, letting homes, collecting rents, or managing the development of new homes.

Our Apprenticeship programs last approximately 6-9 months and consist of three parts: a technical certificate, a competency based qualification and functional skills.


The technical certificate is a knowledge based qualification assessed through an external test which assists the apprentice in understanding the principles of their profession.

Functional skills cover mathematics, to assist the apprentice in problem solving, and English speaking, listening and written communication, boosting confidence and personal effectiveness.

The competency element is a work based qualification ensuring that the apprentice is working at a consistently high standard in their day to day work life and provides targeted training where they are not.


Training is delivered depending on the individual needs of the organisation and the Apprentice.

The apprentice will usually meet with their tutor for a minimum of two hours, every 2-4 weeks. Typically the technical certificate and functional skills are completed first and the competency based qualification second, building on the knowledge base.

Training methods involve learning in a workshop environment with other Apprentices, one to one sessions with the tutor and blended learning where the apprentice completes learning through project based workbooks, reflective statements and similar.

For information on our methods of delivery or any other aspect of the course please contact us.

The Intermediate Apprenticeship in Housing covers a variety of topics from which to focus learning in. For the competency element, three mandatory units must be completed as well as a number of optional units chosen from a list including:

  • Process documentation relating to housing activities
  • Undertake promotional activity within the housing sector
  • Give customers a positive impression of yourself and your organisation
  • Recognise and deal with customer queries, requests and problems
  • Assess housing need
  • Match the needs of individuals with available accommodation
  • Support the individuals through the process of signing occupancy agreement
  • Organise the maintenance and repair of property
  • Support clients to make use of the housing advice and guidance service

In the Advanced Apprenticeship, candidates choose a specialist pathway. The available pathways are:

  • Managing Housing Services
  • Supported Housing
  • Housing Advice and Information
  • Community and Neighbourhood Wardens
  • Caretaking and Concierge Services
  • Regeneration, Renewal and Sustainability
  • Resident and Service User Involvement
  • Call and Control Centre Operations
  • Traveller Site Management