The Matrix Review

May 10th, 2011

Opps undertook the inspection for the Matrix Accreditation in April and are pleased to announce that we passed with flying colours so are now Matrix Accredited. The feedback we received in relation to our services and delivery was excellent, with comments such as:

“The energy and enthusiasm shown by the staff demonstrates commitment to the ethos of customer care and flexibility in service provision. It was a consistent theme highlighted by many of the learners and employers involved in the Review. The service provides a friendly, helpful and supportive customer centred approach which is responsive to the needs of learners and employers at all times.”

“There is a strong culture emanating from the positive attitudes of staff to put the client first and ensuring that they remain central to the objectives of Opps.”

The Matrix Standard is the government quality Standard for any organisation that supports individuals by enabling them to make informed choices about their future. The assessment process is outcome based and rather than focusing on paper based evidence, the Matrix Standard uses a number of evidence sources such as interviews with clients, observation and review of policies, amongst other things.

Opps remains focused on sustaining its high standards of delivery and on continuing to improve our services for the future.

Housing Event Success

May 5th, 2011

We are pleased to report that last month’s housing event was a great success with informative and stimulating presentations from all the speakers.  The feedback received was fantastic with attendees agreeing to form a forum that will meet twice a year with the aim of looking at how the new apprenticeship frameworks can be best utilized and the ways in which resources and best practise can be shared.

The speakers provided a clear account of apprenticeships, warts and all, the framework surrounding them and the possible progression routes. Attendees were invited to share their experiences and it was great to hear that those organisations who had already taken apprentices on had found the experience to be a very positive one.

Opps would like to thank (in order of appearance) Asset Skills, the Chartered Institute of Housing, Middlesex University and Barbara Seymour and Mel Scott of Opps for their help in making the event possible.

Watch this space for further events.

Housing Event with the Chartered Institute for Housing, Asset Skills and Opps Developments

April 8th, 2011

Opps is excited to be hosting an event on the 20th of April to promote apprenticeships within the housing sector, with the aim of raising awareness of apprenticeships and their benefits to employers.

Guest speakers from the Chartered Institute of Housing, Asset Skills (the sector skills council for the housing sector) and Middlesex University will be sharing their perspectives on apprenticeships and on progression routes to higher qualifications.

For more information on the event or to find out more about the new apprenticeship frameworks, please feel free to call on 01480 415936 or email at barbara@oppsdevelopments.com

 

A short guide to The Equality Act 2010

January 5th, 2011

The Equality Act came in to effect in October 2010. Its main purpose was to consolidate and simplify the nine anti-discrimination acts already in place as well as strengthening the law in some areas.

Most of the law has remained the same; however there are a few significant changes:

Protected Characteristics

The key strands of age, religion or belief, disability, race, sex, sexual orientation, gender reassignment (a new definition under the act), marriage and civil partnership and pregnancy and maternity are now known as Protected Characteristics.

Types of Discrimination

There are now seven different types of discrimination:

Direct discrimination, indirect discrimination, victimisation and harassment remain. However, direct discrimination and indirect discrimination have been extended to cover disability, sex and gender reassignment. With victimisation and harassment, the victim now just needs to prove that they have been treated badly.

Associative discrimination is discrimination through direct discrimination against someone with a protective characteristic (i.e. a worker overlooked for a promotion because they have a disabled child who the employer believes will take up the worker’s time).

Harassment by a third party is where an employee or member of the public is harassed by someone not directly employed by the company such as a contractor.

Discrimination by perception is discrimination against someone who is believed to have a protected characteristic, even if they in fact don’t. Disability related discrimination is no longer listed as a distinct type of discrimination.

Disability

The test determining disability has changed under the act to include a person who has difficulty carrying out their day-to-day work, rather than just a particular impairment affecting a certain ability such as hearing or eyesight.

Employers are generally no longer able to ask questions about health or a disability before offering a job.

Employment

Employees are now free to discuss their salary with each other and trade union representatives.

Carers

Associative discrimination type is particularly pertinent for carers. Furthermore, direct discrimination and harassment of a carer because they care for a disabled person are now banned when the carer shops for goods or services and when they use public facilities.

Transexuals

Under the act, a transexual person no longer has to show that they are under medical supervision to qualify for protection from discrimination.

Clubs and associations

Discrimination laws for clubs member selection, have now been extended to include sex, religion or belief, the fact that you are a transexual or if you have a baby or are pregnant.

Charities

Charities which only benefit members of the same religion, racial group or sexual orientation must now demonstrate that they are doing so in a fair, balanced and reasonable way with a legitimate objective in mind.

Breast feeding

The act makes it unlawful for someone breast feeding to receive less favourable treatment whilst receiving services. For example a breast feeding mother could not be asked to leave a public cafe.

Dual Discrimination

Claims can now be made for ‘dual discrimination’, where two protected characteristics have been discriminated against. Previously each discrimination would have been considered separately.

The full act can be found at:  http://www.legislation.gov.uk/ukpga/2010/15/contents

Equivalent Levels of the Main UK Qualifications

November 3rd, 2010

Qualifications in the UK are divided in to ‘levels’ with higher levels requiring a greater depth of understanding of the subject and typically taking longer to complete.

As a training provider we are often asked which qualifications are at which level, particularly as obtaining government funding for a course is often dependant on the learner’s previous level of qualification. The table below summarises the levels of the most commonly available qualifications.

Click for large

Delivering in-house Training

September 28th, 2010

There is no longer any dispute that good training improves the individual’s performance and the organisational performance.  Organisations frequently overlook the training they deliver in-house either formally or through mentoring and supervision.  They also frequently fail to consider developing in-house training as an alternative to recruiting a specialist training provider.

Here are the fundamentals when developing your own in-house training:

  • Be clear on what you want to achieve through training
  • Set objectives and key performance indicators in order to measure the success of your efforts
  • Plan every minute of the training thoroughly
  • Provide yourselves with a clear profile of the participant’s present skills and knowledge base
  • Have participants take ownership of the training by consulting with them at the planning stages
  • Ensure the trainer/trainers have good presentation skills and understand the range of techniques used to engage the diverse learning styles of the participants
  • Provide ongoing continuing professional development to your trainers on both their subject matter and their training skills
  • Provide a range of good training materials
  • Evaluate, evaluate, evaluate…in this way you will continue to improve the quality of the training
  • Seek accreditation for your training if you have established organisational ‘gold standards’ – in this way your organisation will become its own academy!

Remember, a good training provider can support the development of your training and guide you through the accreditation process. Our free Learning Champions short course also coaches employees in many of the skills needed to develop and manage training in-house.

Hoorah for Apprenticeships

August 23rd, 2010

Apprenticeships have always been around. At one time they were considered an alternative to Higher Education. In general the majority of the training was undertaken by the employer with the ‘sitting next to Nellie’ method of training i.e. working side by side with an experienced member of staff. Colleges always provided more formalised teaching, which required the apprentice to spend one day a week in a classroom. Apprenticeships were for the young, generally school leavers.

Well it’s all change! Apprenticeships have been given a shake up and our Company, Opps, rejoices in the new movement. Young people are still able to access apprenticeships and smart employers will always recognise that welcoming a young, however inexperienced new member of staff will reap long term benefits. ‘Home grown’ is always best and having members of staff who fully understand the ethos of the organisation, whilst upholding it’s standards is of huge value – these are the main benefits to developing a young apprentice.

So what has changed? Adults are now able to participate in the Apprenticeship scheme – hoorah! Having their existing skills and experience verified through the vocational qualification process is a real boost to a person’s self esteem and confidence. Having the opportunity to learn new skills through a sector specific technical certificate, keeps an employee updated and re-vitalised. Taking a look at communication skills, often for the first time since school, allows the adult apprentice to reflect on which skills they really ought to improve upon, whether it is report writing or passing on information verbally. Underpinning the process is the reflection the Adult Apprentice undertakes on their own organisation. Frequently employers mistakenly believe that their staff have a good understanding of process, policy, product etc. The process of delivering the apprenticeship qualifications ensures that participants can fully demonstrate that they understand who does what in their organisation and very importantly understand their own responsibility in ensuring that their organisation is successful.

Whilst the apprentice, young or adult, is participating in an Opps apprenticeship, they have access to multi-media support and an allocated, sector specific assessor/tutor. All delivery takes place in the workplace and the employer/line manager is encouraged to be part of planning the context of the apprenticeship and reviews progress regularly with the participant and their assessor/tutor.

The average apprenticeship is of a 6 – 8 months duration, with an average visit from an assessor/tutor of once a month.

The Government is offering support in funding the apprenticeships (free to 16 – 18 year olds) and Opps is able to guide the employer through its own funding scheme.

The Train to Gain initiative has demonstrated the value of training to employers and employees. The Apprenticeship Initiative is the natural progression from Train to Gain and ensures that this Country, at last, has adopted a learning and training ethos comparable to the more economically successful European countries.

Equality and Diversity: What is it?

June 28th, 2010

I have interviewed hundreds of staff over the years and at each interview the question is asked… what is equal opportunity? 90% will still answer “treating everyone the same.” But can equality be achieved by treating everyone the same?
Ponder for a minute and complete the following task:

• Look over your desk
• Look to your colleagues desk
• Compare the difference in stationary, tidiness, IT, photos, memory prompts, chocolate bars tissues and gadgets?
• Ask yourself are they different?

Each one of us typically has different needs and working patterns that enable us to be effective. Equality and diversity is not about treating everyone the same, rather it is about enabling people to achieve the same opportunities. Removing barriers to achievement and putting mechanisms in place to support individuals with specific needs is what equality of opportunity is all about.

Choosing a Training Provider

May 18th, 2010

How to choose a Training Provider

Weaving your way through the process of choosing training provision can be excessively time consuming and brings no guarantee of success.  Training providers’ websites span the spectrum from further education colleges to freelance consultants. Therefore, before you start trawling the net, be clear on what you wish to achieve through training. Is it training you require or would consultancy be more suitable? Give thought to the model of delivery you are looking for:  facilitation, group work, 1:1 coaching, vocational or online learning?

Secure a budget!  Some providers will be able to access public funds to support your training, however do not allow funding to be the main criteria for going forward.  There is no such thing as ‘free’ training; time attending courses comes at a cost!

By embarking on training you are investing in your company as well as the individual, do not diminish the value by trying to tailor your needs to meet funding criteria.

Where possible embark on training that can provide accreditation or qualification.  Knowing that the training meets national standards is an insurance against the quality of the work.

Have the provider supply as much information as possible, before meeting them.  When making your decision remember:

  • Size does not count
  • Seek references
  • Expect a thorough consultation with yourselves to be undertaken
  • Take time and establish if the ethos and values of the provider match your own
  • Favour the provider that advises on key performance indicators against their proposed training
  • Interview the people who will be delivering the training.

Feel free to contact us for further advice on how to choose a training provider or share your experiences on our forum. Our Learning Champions short course also provides invaluable information on how to choose and work with providers.

Equality and Diversity: We’re fine everyone is happy here!

February 2nd, 2010

Are all things really equal in your workplace? Is it wise to take a deeper look? What could be gained?

By avoiding the issue of whether your organisation is really inclusive you could be:

A. Putting your head in the sand
B. Failing to celebrate success
C. Failing to get the best out of your staff

There is no limit to the award for compensation if discrimination in the workplace is proven.

Loss of reputation could damage sales and ruin chances of gaining contracts in a competitive market place.

Give your organisation an equality health check. It is worth the effort and will produce results. These simple steps will help:

  • Ensure your staff have been trained to understand their personal obligation to abide by equality law and implement it in their working practice
  • Analyse trends with staff to identify areas of concern and opportunities for improvement. This may include monitoring staff recruitment, retention, training and promotion by age, disability, gender and race.
  • Seek staff views on equality and diversity
  • Ensure all grievances and concerns are taken seriously and acted upon
  • Identify the support you give to staff and customers with a specific need and promote this.

Ensure your staff have been trained to understand their personal obligation to abide by equality law and implement it in their working practice

A staff team that feels valued will likely show greater loyalty, work harder and spread the good reputation to stakeholders.

Equality and diversity is worth the effort, it just needs time, commitment and a team approach.

Opps specialises in equality and diversity. Contact us to see how we can support your organisation to achieve greater success.