QUESTIONS & ANSWERS

Question: What are agreed ways of working?

Thursday, July 26th, 2012

An agreed way of working is a policy or procedure in your organisation which you need to abide by.  Example:  Moving and positioning – there should always be 2 carers when using a hoist. Example: There needs to be a handover session for staff coming off and commencing a shift.   Example: When the fire alarm sounds you need to assemble at a designated point.

Question: What does Person Centred Approach mean?

Thursday, July 26th, 2012

Person Centred Approaches means putting the person (service user) at the centre of all you do.  For example, providing them with information in a format and language they can relate too and understand fully, enabling them to make informed decisions and judgements encouraging them to have as much control over their lives as possible.

Question: How relevant is Equality and Diversity in the Care sector?

Thursday, June 14th, 2012

www.guardian.co.uk/society/2011/jun/20/home-care-elderly-human-rights

This shows how The Human Rights Act and The Equality Act are so relevant to social care. How do you think care staff should be working to improve practice in the situations described in this article?

This is relevant to Units on Equality and Inclusion in Health and Social Care Technical Certificates and Diplomas.

Question: Where can I find resources to help me with my Business and Administration course?

Thursday, April 12th, 2012

I’d like to recommend www.businessballs.com as a great resource website for the course.

Question: How to ensure Equality and Diversity in Dementia Care Practice, and Rights and Choices of Individuals with Dementia, whilst minimising risks?

Tuesday, February 14th, 2012

Think about a time when you have been working with a person who has dementia and describe how you have met their equality and diversity needs.

Equality means treating everyone fairly e.g. if you have a vicar coming in to see some of your residents and providing a Church of England service you should also be able to meet the needs of other religions such as Hindu (if this is required) and have someone come to the home to provide them with what they need to follow their religious needs and preferences. The same applies to activities there should be a range so that people have choices to meet their equality needs.

Diversity means recognising that everyone is different – no two people are the same. Everyone has their own needs, preferences, aims, goals and wishes and we need to help and support all individuals to meet their diversity needs.

Inclusion means – enable, encourage and empower people to be included in everything they want to do.

People with dementia are sometimes excluded because it is thought they are unable to participate because of their illness. However, this is not the case, it is just a matter of finding what they like to do and different ways of them doing things whilst taking into account the risks which are involved and reducing them as far as possible in line with all your policies and procedures at your work place.

Ask a Question

Wednesday, January 18th, 2012

Have a question? Simply fill in the form below and we’ll post it along with the answer to our Questions and Answers area.

Your question can be on a varity of topics, including:

  • Apprenticeships
  • Vocational Training
  • Business Training

We’ll email at the address you give us once the answer to your question has been published.



Question: Where can I find resources to help me with my Team Leader or Management course?

Saturday, December 10th, 2011

Hello to all students taking Team Leading or Management

I highly recommend the website www.mindtools.com for resources, especially for communication, team management and leadership skills. If it has been a while since you studied at this level, please visit the learning and study skills on the same site.

What type Manager or Team Leader will you be? Take the quiz on the same site and find out.

If anyone finds other useful sites please let us all know.