QUESTIONS & ANSWERS

Question: How will I know what my Assessor will need to see when I am Observed in my workplace?

Friday, May 31st, 2013

Your Assessor would not usually carry out an observation of you in the workplace without planning and discussing this with you first. Your Assessor will discuss which units they will be observing and what they would like to see you provide evidence of. This gives you an opportunity to decide the most appropriate time, shift, or activity for you to carry out observations in the workplace with your Assessor.

Question: What are some of the barriers to effective communication?

Friday, May 31st, 2013

Below are a few barriers to effective communication:

  • Using Jargon or unfamiliar terms
  • Physical disabilities such as hearing and speech difficulties
  • Language differences
  • physical barriers that can affect non- verbal communication ie strokes
  • cultural differences
  • Environment ie nosie and distractions
  • Emotional barriers.

If you would like to know more about key techniques to overcome barriers to effective communication, then please leave a comment below.

Question: What key legislation relates to Equality, Diversity and Inclusion?

Wednesday, April 10th, 2013

The main pieces of legislation which apply to Equality, Diversity and Inclusion are the Equality Act 2010 and The Human Rights Act 1998.

Some of the older laws such as the Disability Discrimination Act can still be relevant, although generally the Equality Act includes and updates most of the older legislation.

You can find more details about the Equality Act here.

Question: Is my course an NVQ?

Monday, December 3rd, 2012

A typical question we often hear at Opps is if a learners course is an NVQ. The simple answer is no as the old NVQ’s have now been replaced with what are called Diplomas. They are still competency-based courses, which means that you have to provide evidence of your ability in practice, as well as knowledge of theory and legislation. NVQ’s are still recognised if you have one, but the current, most up-to-date qualification is the Diploma. The main competency-based part of the apprenticeship is also called a diploma.

Question: Why do I have to do Functional Skills and how do they benefit me in my job role?

Monday, December 3rd, 2012

Functional skills are a government requirement linked to the funding for apprenticeships, as they are paying for you to complete this award. The reasoning behind the requirement for learners to complete functional skills is to improve our numeracy and literacy skills nationally - as we are currently below European standards.

Although some may find doing maths and English challenging, it does help improve your skills and knowledge.  Most learners who have passed their maths and English functional skills exams have been extremely proud of this achievement and many have stated that it has helped them both inside and outside of the workplace. Furthermore, some learners have said that their new maths and English skills have enabled them to assist their children or grandchildren with their homework which they were previously unable to do!

Where necessary, Opps will provide tutoring in English and/or Maths to help you reach the standard required.  This is identified through learners sitting mock exams. Some apprenticeships include ICT as well as maths and English functional skills. It is possible to be exempt from having to do functional skills. If you want to know more about functional skills or apprenticeships, please feel free to get in touch.

Question: How much did i score on my recent Maths/English Functional Skills exam?

Monday, October 1st, 2012

Unfortunately, we don’t have access to this information, we are only given a pass or a fail mark by the examining body. However, we do offer additional support if required.

Question: Is it best to complete the activity tracking sheet on paper or on the computer?

Wednesday, September 19th, 2012

Completing the activity tracking sheet on paper or computer makes no difference to the programme, so whichever way is easiest for you to complete it. Essentially it will have to be  printed off at some point for administration purposes.

Question: How long does it take for my Apprenticeship certificate to be sent to me?

Tuesday, August 7th, 2012

There is no exact time that you can expect to receive your certificate, as it depends on the awarding body and the postal service.  You can anticipate to receive it around 8-12 weeks after completion. We suggest that you contact us if you are still waiting for your certificate after this time.

Question: What Housing pathways do you deliver?

Monday, August 6th, 2012

We deliver the following pathways in Housing:

Mandatory Pathways

  • Delivery of Affordable Housing Services
  • Equality and Diversity for Housing
  • Professional Practice Skills for Housing

Optional Specialist Pathways

  • Managing Housing Services
  • Residents and Service Users
  • Managing Neighbourhoods
  • Caretaking and Concierge Services
  • Support for Independent Living
  • Housing Advice and Information
  • The Housing Context
  • Supporting Homeless People

Question: What certificates can I expect to receive if I have completed English reading and writing but not the speaking and listening?

Thursday, July 26th, 2012

The answer to this is that you will receive a certificate for each test that you have passed, but unfortunately not the full English Functional Skills certificate that you need to gain the Apprenticeship Certificate.